This document was last updated on 8th of July, 2023.
1.1 WHAT THESE TERMS COVER
These Terms of Sale set out the terms and conditions on which we supply Products to you.
1.2 WHY YOU SHOULD READ THEM
Please read these Terms of Sale carefully before you place your order. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 WHO WE ARE
We are Newnorm Limited, a company registered in England and Wales. Our company registration number is 13183769 and our registered office is at Office 781, 321-323 High Road, Romford, RM6 6AX, United Kingdom. Our registered VAT number is GB372195977.
1.4 References in these Terms of Sale to:
(1) “we”, “our”, “us”, “seller” or “Newnorm” shall mean Newnorm Limited; (2) “Products” shall mean audio devices and accessories made available for sale by Newnorm on our website https://newnorm.tech/; and (3) “you”, “your” or the “customer” shall mean the person purchasing the Products.
1.5 HOW TO CONTACT US
You can contact us by sending an email to firstname.lastname@example.org if you would like further information or if you think that there is a mistake in these Terms of Sale.
1.6 HOW WE MAY CONTACT YOU
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.7 “WRITING” INCLUDES EMAILS
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.1 HOW YOU PLACE AN ORDER
By placing an order using the online check out process on our website, you are making an offer to us to buy the selected Product(s).
2.2 HOW WE ACCEPT YOUR ORDER
Your offer to purchase Products will be considered by us and will be accepted upon the earlier of: (i) you receiving an “Order Confirmation Email”; or (ii) delivery of the Product(s). The order will not be accepted until this point.
2.3 IF WE CANNOT ACCEPT YOUR ORDER
If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This might be because:
(a) the Product is out of stock;
(b) the Product has been discontinued;
(c) there is a price fluctuation or we have identified an error in the price or description of the Product;
(d) we are unable to obtain authorisation for your payment, or we do not receive payment;
(e) a credit reference we have obtained for you does not meet our minimum requirements; and/or
(f) we have reason to suspect fraud.
If this is the case, Newnorm will cancel your order, notify you of the cancellation, and refund any money you have paid toward the order for the Product(s) in a timely manner.
Unless provided for otherwise under applicable law, a refund of money you have paid towards an order will be the full extent of Newnorm’s liability for any cancelled order.
2.6 YOUR ORDER NUMBER
For orders that have been accepted, we will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.1 PRICES OF PRODUCTS
The prices of the Products will be those displayed on our website at checkout, except where obviously incorrect.
3.2 CHARGES AND TRANSACTION FEES
Product prices exclude shipping charges (further details about shipping charges can be found on our website) and any transaction fees (for which we are not responsible).
3.3 CREDIT OR DEBIT CARDS
If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary based on exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. You should contact your bank or card issuer for further information about this before placing any order on our website.
3.4 ELECTRONIC PROCESSING
The personal information you provide when making a purchase will be processed electronically by Newnorm for the payment of the order and for anti-fraud control.
3.5 THIRD-PARTY PAYMENT PARTNERS AND ENCRYPTION
Payments on www.newnorm.tech and all related country code domains are handled by third-party payment partners and transmitted using the Secure Sockets Layer protocol (“SSL”) with 2048-bit encryption. Newnorm does not store or have access to your payment details. Your credit/debit card information is retained via our third-party payment partner’s servers.
4.1 PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the images of the product on our website accurately, your Product may vary slightly from those images (for example, its colours).
4.2 PRODUCT PACKAGING MAY VARY
The packaging of the Product may vary from that shown in images on our website.
5.1 WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT(S)
Please note that you will be responsible for the Product(s) from the point at which the Product(s) is delivered to the address you have specified or the point at which you collect the Product(s).
5.2 WHEN YOU OWN THE PRODUCTS(S)
You will own the Product(s) once we have received payment in full.
6.1 LIMITED WARRANTY
Newnorm Products specified in section 6.8 below that were purchased on www.newnorm.tech are covered by Newnorm’s limited warranty which starts from the date of delivery (the “Limited Warranty”).
6.2 PRODUCT DEFECTS
The Limited Warranty covers the hardware components of our Product(s) as originally supplied and Product defects caused by workmanship or build materials. The Limited Warranty does not cover any of the matters listed in section 7 (Limited Warranty Exclusions).
6.3 ORIGINAL COUNTRY
The Limited Warranty is only redeemable within your original country or region of purchase.
6.4 WARRANTY CLAIMS
To make a claim, please send your original proof of purchase (invoice(s)), Product(s) model and serial number of the Product, and photo evidence of the Product’s defects to email@example.com.
6.5 REPAIRS AND REPLACEMENT
Any repair and replacement service covered by the Limited Warranty, along with shipping and handling, will be free within the Limited Warranty period specified below.
6.6 PARTS AND COMPONENTS
Newnorm may use rebuilt, reconditioned or new parts and components when repairing any Product(s). Alternatively, we may replace the defective Product(s) entirely with a rebuilt, reconditioned or new Newnorm Product(s).
6.7 AFTER SALES ASSISTANCE
Please note that we only offer after sales assistance in the areas where we make shipments (this includes repairs and/or replacements/returns). Newnorm accepts no liability for orders placed outside of official sales regions.
6.8 WARRANTY PERIODS
All our products are covered by a 24-month Limited Warranty.
6.9 STATUTORY RIGHTS
The Limited Warranty does not affect your statutory rights under applicable law.
7.1 WHAT IS NOT COVERED UNDER THE LIMITED WARRANTY
The Limited Warranty does not cover:
(a) software, consumable items, and accessories, even if packaged and sold together with Product(s);
(b) defects or damage resulting from accidents, neglect, misuse or abnormal use; defects or damage caused by abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt, or unusual physical, electrical or electromechanical stress;
(c) scratches, dents and cosmetic damage, unless caused by Newnorm;
(d) defects or damage resulting from excessive force or use of metallic objects on the touch panel;
(e) devices that have the serial number or similar removed, defaced, damaged, altered or made illegible;
(f) ordinary wear and tear;
(g) defects or damage resulting from the use of the Product(s) in conjunction with accessories, products, or ancillary/peripheral equipment that are not furnished or approved by Newnorm;
(h) any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Newnorm;
(i) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
(j) defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product(s);
(k) products not purchased from newnorm.tech or authorised resellers (we recommend that you contact the point of sale for support);
(l) Products purchased outside of officially supported Newnorm countries or regions;
(m) repair(s) conducted by unofficial repair centres.
“Unofficial” means not purchased through newnorm.tech or from an authorised Newnorm partner.
Newnorm makes every effort to supply the Products listed in your order confirmation. However, we will need to cancel your order where:
(a) we are legally required to do so;
(b) have reason to suspect fraud; and/or
(c) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products(s), for example where you provide incorrect or incomplete shipping information or contact details, or you fail to update the information when required.
9.1 WHEN YOU CAN EXERCISE YOUR RIGHTS
You may be able to cancel your contract, return a Product purchased from us or request replacement Product(s) from us in the following circumstances.
9.2 FAULTY PRODUCT OR INCORRECT DESCRIPTION
We are under a legal duty to supply Products that are fit for their given purpose, are of satisfactory quality and are as described. You may cancel your order or get your Product repaired or replaced following the process set out in section 10 (Returns and Replacement Policy for Defective Product(s)) if you think that a Product we have supplied does not conform with its description or is faulty.
9.3 OUR ACTIONS OR PROPOSED ACTIONS
You can return a Product to us or cancel your contract with us for any of the reasons set out below:
(a) we have told you about an upcoming change to the version of the Terms that apply to you which you do not agree to (see section 18 (Changes) for more information on this); and
(b) you have a legal right to end the contract because of something we have done wrong.
9.4 CHANGING YOUR MIND
You have a right to return your Product(s) within thirty (30) days after the day you receive the Product(s). You can return Products within this time period for any reason. The Product(s) should be kept in reasonable condition and, if possible, should be returned in the original packaging. We reserve the right to make deductions (for example, for any loss of value in the product that you are responsible for). You will also have to pay the costs of return of any goods. You can cancel your contract or return your Product(s) by sending an email to firstname.lastname@example.org. You have a statutory right to change your mind within fourteen (14) days from delivery of the Product(s). The rights described in this section are in addition to this and do not affect your statutory rights under applicable law.
Please see section 10 (Returns and Replacement Policy for Defective Product(s)) for further information on these rights and how to exercise them.
This section does not apply to returns under the Limited Warranty or where you have changed your mind. Further details on making a claim under the Limited Warranty can be found in sections 6 (Warranty Policy) and 7 (Limited Warranty Exclusions) and further details on returns and cancellations where you have changed your mind can be found in section 9.4.
If you wish to return a Product or get a replacement Product due to the original Product not being fit for the given purpose, of satisfactory quality, or not as described, please contact email@example.com describing the problem with your Product and why you consider it to be defective, damaged, or materially different.
If, after inspection, we consider that a refund is due, we will process such refund as soon as possible and, in any case, within fourteen (14) days of the day you gave us notice to cancel.
Please note that we may choose not to accept returns in certain situations, including, without limitation, the following circumstances:
(a) defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase; and/or
(b) where you purchase a customised Product, unless there is a defect with the customised Product.
In all cases, we will inspect the Product(s) and verify any fault.
To qualify for a replacement or refund, devices must be undamaged, be in an otherwise ‘as new’ condition and, if possible, with the original packaging. We reserve the right to refuse a refund if the Product returned is reasonably deemed to have been damaged.
If you contact us within thirty (30) days of delivery about a defective Product, you will have the option to select a repair, a replacement or a refund. If a fault is found after thirty (30) days from delivery of the Product(s), you should send an email to firstname.lastname@example.org and we will either repair or replace the Product.
This Returns and Replacements Policy does not affect your statutory rights under applicable law.
Orders are usually shipped within two (2) business days of payment. This excludes pre-orders and early adopter programmes. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of Newnorm. In such cases, customers will be separately informed in advance.
We will deliver the Product(s) to the delivery address you specify in your order. We will not deliver the Product(s) to your delivery address unless there is someone present to accept and sign for them.
All Products are inspected and sealed before delivery to avoid damage.
11.4 STATUS UPDATES
Newnorm will keep you updated on your order status via email. Orders cannot be cancelled once they have reached “Shipped” status.
Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping addresses in remote locations.
We will contact you with an estimated delivery date or to agree a delivery date.
We do not recommend that you use the address of any mail forwarding companies when ordering Products for delivery, as Newnorm will not be able to track logistics once the Products arrive at the forwarding company.
Please note that the shipping times noted above may not be available in the following circumstances:
(A) if you schedule delivery at a fixed time;
(B) where you provide incomplete or incorrect address information or fail to provide us with information that is necessary to provide you with your Product(s). Please note that we may end the contract if you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information. We will not be responsible for supplying the Product(s) late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it;
(C) you are not at home or available at the time of delivery;
(D) where delays are caused by events that are outside our control (for example, extreme weather conditions, stock shortages, or a failure of our communication systems). In these cases, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. You may contact us about ending your contract or receiving a refund for any Product(s) which you have not received if there is a substantial delay in you receiving your Product(s).
None of these terms shall be construed as granting a licence to any trademarks, copyrights, patents, design patents, mask works, trade dress, or any other forms of intellectual property of either Newnorm, its subsidiaries and affiliates or its or their licensors. Newnorm expressly reserves all rights.
We own or have a right to use all intellectual property rights in our website, including all content. You agree that you will only use our website for personal, non-commercial use.
Our website is provided on an ‘as is’ and ‘as available’ basis and we make no representations (whether express or implied) about our website. For example, we make no warranty that our website will meet your requirements, be available twenty-four (24) hours a day, or that your use will be uninterrupted, or error, bug or virus free.
None of these terms shall exclude either party’s liability for anything which cannot be excluded under applicable law, for example:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by the Consumer Rights Act 2015, section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
(d) our obligations in respect of defective Products under the Consumer Protection Act 1987; or
(e) any deliberate breaches by us of these Terms of Sale that would entitle you to terminate the contract.
15.2 WE ARE RESPONSIBLE TO YOU FOR FORESEEABLE LOSS
Subject to section 15.1 above, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms of Sale or the contract, or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We only supply the Products for domestic and private use and are therefore not liable for business losses (for example, loss of revenue or income; loss of business; loss of profits; loss of business opportunity; and/or business interruption).
We may transfer our rights and obligations under these Terms of Sale to another organisation.
You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree to this in writing.
We reserve the right to update these Terms of Sale at any time without prior notification by updating our website accordingly.
Subject to section 17.3 below, you will be bound by the version of the Terms of Sale in force at the time you enter into a contract.
Newnorm may be required to vary the Terms of Sale to which you are subject for the following reasons:
(A) where we are required to make such changes under applicable law or regulations; and/or
(B) where we notify you of the change to these Terms of Sale before we accept your order and you do not inform us that you do not accept these terms.
Each of the sections of these Terms of Sale operate separately. If any provision or part-provision of these Terms of Sale are held by a court of competent jurisdiction to be invalid, illegal or unenforceable, they shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this section shall not affect the validity and enforceability of the rest of these Terms of Sale.
These Terms of Sale will be binding on the parties and their respective heirs, executors, administrators and permitted successors and assigns.
18.3 EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
If we do not insist immediately that you do anything you are required to do under these terms, or if you breach these Terms of Sale or any contract with us and we delay in taking steps against you, that will not mean that you do not have to do those things, and our previous inaction will not prevent us from taking action against you at a later date.
18.4 RIGHTS OF THIRD PARTIES
This contract is between you and us. A person who is not party to the contract shall not have any rights to enforce any of its terms.
18.5 FORCE MAJEURE
Neither Party shall be liable for delay in performing obligations or for failure to perform obligations hereunder if the delay or failure results from: force majeure, an Act of God, or any governmental act, fire, earthquake, explosion, accident, industrial dispute, civil commotion, acts of terrorism or anything beyond the reasonable control of either Party and not involving any fault or negligence of the Party affected (a “Force Majeure Event”). Our performance under the contract will be considered suspended for the period that the Force Majeure Event continues. You agree to provide us with an extension of time for performing our obligations for the duration of that period. We will use our reasonable endeavours to end the Force Majeure Event and/or to find a reasonable workaround.
18.6 WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
Contracts for the purchase of Products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. The preceding provision regarding jurisdiction does not apply if you are a consumer based in the European Union. If you are a consumer based in the European Union, you may make a claim in the courts of the country where you reside.
Formal notices should be given by you to us by sending an email to email@example.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order or by updating our website. Notice will be deemed received and properly served immediately when posted on our website, twenty-four (24) hours after an e-mail is sent, or three (3) days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
We intend to rely on these Terms of Sale and any document expressly referred to in them in relation to the subject matter of the contract. Although we agree that we are responsible for statements and representations made by our duly authorised representatives, please make sure you ask for any changes to these Terms of Sale to be confirmed in writing.